FAQ
Answers to most common questions about products, orders, shipments, and payments.
Product Questions
Yes, all of our products are third-party lab tested within the United States. You can see our Shilajit Resin testing results in our blog.
All of our products are GMP (good manufacturing practice) certified.
We recommend speaking to your healthcare provider if for your child or if you are pregnant/breastfeeding before consuming any of our products.
Most of our products are safe to take along side each other, however we recommend reading ingredient labels and knowing what your daily dose of each ingredient should be since some of our products may have overlapping ingredients. If you have further questions, please speak to your health care provider about proper dosages and daily intake when it comes to utilizing multiple supplements.
Shipping/Returns
Orders are typically processed within 1-2 business days. Once shipped, delivery times vary based on location:
- USPS Ground Advantage: 2-5 business days
- Standard Shipping: 3-4 business days
- Economy Shipping: 5-7 business days
You'll receive a tracking number via email to monitor your shipment. Please note that delivery times may be affected by holidays or high-demand periods.
Yes, we offer free shipping for orders over $30.00 USD.
At Nutriherbs, we stand by our commitment to provide exceptional customer service. If you are not satisfied with your purchase, please let us know. We offer refunds at our sole discretion on unopened and open bottles, up to thirty (30) days after receipt of your purchase. To return and be eligible for a refund, you must contact us at hello@nutriherbs.shop to request a Return Merchandise Authorization (RMA). We unfortunately don't accept returns and issue refunds without an RMA clearly labelled on your return. Please ensure you return the product in its original packaging. You are responsible for the return shipping costs of any products sent back to our company. We recommend using our $10.00 printable return shipping label, which includes tracking and insurance for your package. The $10.00 shipping label cost will be deducted from your refund or merchandise credit. After we receive your return, we will verify your proof of purchase and verify your return. Thereafter, we will send you an email confirming the status of your refund. Please allow up to fourteen (14) calendar days. Once approved, we will process the refund of your purchase to the original form of payment. Refund times to your credit card or bank account will vary based on your financial institution.
Storefront
We do not currently have storefront, all our products are sold online.
We currently also offer our products on Amazon.com.